Job DescriptionCustomer assistants speak with customers in person and over the phone to address complaints, answer questions, and collect money on overdue accounts. Call centers, collection agencies, insurance companies, financial centers, retail stores, and companies that service a high volume of customers hire customer assistants for full- and part-time work. Customer assistants generally work daytime business hours, though this varies based on the hiring company. Customer assistants work directly under managers as assigned, usually as part of a larger team of customer assistants. Duties and ResponsibilitiesJob duties for customer assistants vary widely based on their industry and the needs of the hiring company. However, there are several core duties that are the same for all types of customer assistants:Answer and Make Phone CallsCustomer assistants receive incoming calls and make outbound calls to customers.Resolve Customer Problems and ComplaintsCustomer assistants provide answers to customers’ questions and address the problems and complaints they have. This includes providing technical support, explaining how products work, and resolving issues for customers who are unhappy with their products, services received, or the amount they were billed.Maintain Customer RecordsCustomer assistants record information in customer files, keeping these records up-to-date regarding communication, resolved problems, paid bills, and other relevant customer account information.CollectionsCustomer assistants set up payment schedules with customers who have yet to pay their bills and reach out to customers to collect money on past due accounts.Keep Work Areas CleanCustomer assistants keep their own work areas clean and organized. They also keep customer areas looking neat and attractive.Train New Staff MembersCustomer assistants provide basic training to new staff members to show them how to address customers properly and how to manage customer problems and related issues.  Skills and QualificationsCustomer assistants have strong interpersonal and problem-solving skills, as well as the ability to remain calm under pressure. Employers look for customer assistants who display the following skills: Customer service – customer assistants interact with customers on a daily basis, which requires them to have strong customer service skills and experience Communication skills – customer assistants have good communication skills that allow them to actively listen to customer problems and speak clearly and simply to relay sometimes complex technical information Problem-solving skills – customer assistants make decisions to solve customer problems and address complaints, so employers seek professionals with excellent problem-solving abilities Data entry – customer assistants need at least basic data entry skills that allow them to accurately key information into databases and digital customer files in order to maintain correct customer records Management – leadership skills are essential for customer assistants, who provide basic training to other staff members Tools of the TradeCustomer assistants work regularly with the following computer software programs: Sales software (POS programs) Accounting software (spreadsheets, QuickBooks)At invesco, people are the foundation of our success. Here, it is our mission to hire, develop and retain the best talent in our industry. We would be glad you joined us on the first step to taking your career to new heights!  We have a single focus: managing money. But while we have a single focus, we have many resources devoted to delivering on that focus. We're part of Invesco, a global independent investment management firm. Our specialized investment teams manage strategies spanning equities, fixed income, cash management and alternatives. We deliver these strategies across a wide range of packaging options tailored to our clients' needs - from mutual funds and exchange-traded funds (ETFs) to separately managed accounts and retirement plans. Our global reach and diversified investment strategies and packaging options create opportunities for our clients and employees to pursue their goals.                                                           Thanks                                                         Michael J. Sacks