As a Technical Support Representative, you will handle blended inbound phone interactions with residential and business customers. You will provide troubleshoot account issues, provide general customer service and upsell customers on products and services when appropriate. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. This offers flexible full and part-time options. SCHEDULE As a 24/7 contact center, OnBrand24 is able to offer a wide range of shifts. Work with our talent acquisition team to find the right schedule for you. WHAT IS A TECHNICAL SUPPORT REPRESENTATIVE AND WHAT DO THEY DO? In this role you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology. As a highly trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions you will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day. KEY RESPONSIBILITIES. Listen to and resolve customer issues. Utilize systems and technology to complete account management tasks. Analyze and troubleshoot products and process when interacting with customers. Appropriately escalate to next level of support when needed. Ensure first call resolution through problem solving and effective call handling. CANDIDATE OnBrand24 provides all new employees with a paid world class training. Qualified candidates will be willing to learn new products, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. Experience in customer care, sales or phone based roles is a plus but not required. Other job are. High school diploma or equivalent. Must have the ability to learn customer service software applications. Must be proficient with basic PC skills. Ability to multi-task in a fast paced environment. Highly reliable. Minimum 18 years of age. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job. COMPENSATION DETAILS INTERESTED IN WORKING SOMEWHERE WITH BEST-IN-CLASS TOTAL REWARDS? At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource. Wage. Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year. Benefits/Office Perks. PTO, Professional work environment, health insurance and 401K, fun & friendly environment. ABOUT US WE BELIEVE THAT HAPPY EMPLOYEES ARE CRITICAL TO THE CUSTOMER EXPERIENCE. OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. OnBrand24 was founded in 1981 to provide a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client s brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.
20 Nov, 2018