Provide application support to internal and external clients.Job Responsibilities:
Responsible for responding to requests for support and maintaining ticket queues in an effective and timely manner for both internal and external customers.
Works with vendors to resolve errors and provide resolutions to outstanding issues.
Responsible for ongoing maintenance of software tables and files as requested
Handles escalations and more complex issues.•Escalates issues to appropriate support levels, ensuring the needed documentation is in place at the time of escalation.
•Responsible for creating and maintain process documentation as requested by management.
•Perform training along with providing the required documentation as needed.
•Bachelor’s Degree (four-year college or technical school) or Work Equivalent, Field of Study: computer science, business or related field.
•NextGen File Maintenance experience.
•3 plus years of experience in Customer service, customer relations, call center environment, equivalent field.
Saint Louis, MO, USA
02 Apr, 2019